The sizing of the Schoen work boot appears to be a bigger fit than most other brands. We have had a number of instances where people have purchased, say, size 10 only to find, once fitted, they are too big and they need to go down a size.
As long as the boots are returned to us in original condition we have no problem with replacement but the delays and added courier expense represent a nuisance to most people. If you are purchasing Schoen boots online we suggest you go down a size to ensure the correct fit.